Redeeming Merchandise with Shards | Orders & Delivery

Only active, visible merchandise with available inventory can be ordered. A price from an old article, post, or screenshot is not a current quote.

The product page shows the per-item Shard price and any size or color choices. Your total is the displayed price multiplied by the quantity.

• Check the exact product and quantity.

• Check size, color, and stock before confirming.

• Check the final Shard total shown for the order.

• If an item is hidden, inactive, or out of stock, it cannot be ordered.

Physical merchandise requires approved KYC Level 1. The order also needs a complete recipient name, street, postal code, and country so fulfillment can begin.

The shipping details saved with the order are a snapshot. Review them carefully before confirming, especially after a move or profile change.

• Approved KYC Level 1 is required.

• A complete shipping address is required.

• Some products require a valid size or color selection.

• Contact Support quickly if an accepted order contains incorrect shipping details.

Shards are charged while an eligible merchandise request is processed. A successfully created order appears in My Purchases with an order ID and fulfillment status. Spending Shards does not reduce XP or rank.

A Shard balance change by itself is not order confirmation. If your balance changes but no merchandise order appears in My Purchases, contact Support immediately so the ledger and order records can be reviewed. A confirmed, deliverable order is generally final.

• Insufficient Shards prevent the order from being accepted.

• My Purchases is the source for the order ID and fulfillment status.

• Keep the order ID from My Purchases until delivery is complete.

• Delivery timing varies by product, supplier, and destination.

A merchandise redemption is a Shop purchase, not cash or a wagering bonus. Spending Shards does not by itself reduce the monthly reward top-up; separately qualifying reward results are counted once under their own source.

If you prefer cash, use the separate direct Shard exchange where available. The confirmation screen shows its current wallet-currency amount before you proceed.

• Merchandise order → physical fulfillment.

• Direct Shard exchange → real cash at the published exchange rate.

• Neither option reduces XP or rank.