Close Account & Data Export | Account Closure Process
Understand how to close your account, export your data, or take a break with self-exclusion
Account closure: Settings → Account → Close Account. Requires zero balance, 7-day cooldown. Self-exclusion (temp): Settings → Responsible Gaming. Data export available anytime.
Whether taking a break or permanently leaving, Gamwiz provides options for temporary self-exclusion, account closure, and data portability.
Account Closure Options
Self-Exclusion (Temporary)
DURATION
24h, 7 days, 30 days, 90 days, 1 year
REVERSIBLE
No (lock period enforced)
DATA RETAINED
Yes (all data kept)
CAN REOPEN
Yes (after exclusion ends)
BEST FOR:
Taking controlled break, responsible gaming
Account Freeze
DURATION
Until you unfreeze
REVERSIBLE
Yes (24h unlock delay)
DATA RETAINED
Yes
CAN REOPEN
Yes anytime
BEST FOR:
Temporary pause, security concern
Permanent Closure
DURATION
Forever
REVERSIBLE
No
DATA RETAINED
90 days, then anonymized
CAN REOPEN
No
BEST FOR:
Leaving permanently, addiction concerns
Permanent Closure Process
- Zero account balance (withdraw all funds first)
- No pending transactions or bonuses
- Email verification code
- 7-day cooldown period
- Reason for closure (optional survey)
1
Withdraw all funds
2
Navigate to closure
3
Confirm via email
4
7-day cooldown
5
Automatic closure
Yes, during 7-day cooldown. After closure: NO
Export Your Data (GDPR Right)
Download complete copy of your account data at any time
- Account details (name, email, registration date)
- Full transaction history (deposits, withdrawals, bets)
- Game history (all rounds played)
- Bonus history (claimed bonuses, wagering)
- Chat messages (public and private)
- Support tickets and conversations
- Login history (IP addresses, devices)
- Settings and preferences
JSON + CSV files in ZIP archive
- Go to Settings → Privacy → Export Data
- Click 'Request Data Export'
- Wait 24-48 hours for processing
- Download link sent to email (valid 7 days)
- ZIP file password-protected with your account password
What Happens After Closure
- ✓ Cannot log in
- ✓ All balances withdrawn (or forfeited if not withdrawn)
- ✓ Bonuses and loyalty points forfeited
- ✓ VIP status terminated
- ✓ Email unsubscribed from all marketing
- Data retained for legal/compliance (90 days)
- Can request data export during this time
- Account cannot be reopened
- Funds held pending any disputes
- Personal data anonymized (GDPR compliant)
- Transaction records kept 7 years (legal requirement)
- Cannot recover account or data
- Can create NEW account with same email (fresh start)
Before You Close - Consider These
Self-Exclusion
WHEN TO USE:
Need break for responsible gaming
BENEFIT:
Account preserved, can return later
Deposit Limits
WHEN TO USE:
Want to control spending
BENEFIT:
Continue playing with budget
Account Freeze
WHEN TO USE:
Security concern or travel
BENEFIT:
Reversible, no data loss
Notification Settings
WHEN TO USE:
Too many emails
BENEFIT:
Reduce communication, keep account
Contact Support
WHEN TO USE:
Issue with platform
BENEFIT:
May resolve concern without closing
Frequently Asked Questions
Can I reopen after permanent closure?
No. Permanent = forever. Within 90 days, data exists but account cannot reopen. After 90 days, data anonymized. You could create NEW account (fresh start).
What if I have balance when closing?
MUST withdraw first. System blocks closure if balance > $0. Failure to withdraw = funds forfeited after 90 days.
How do I get my data after closure?
Request data export BEFORE closing or within 90 days after. After 90 days, data anonymized and unrecoverable.
Can I close due to gambling addiction?
Yes. Use self-exclusion for immediate lock (cannot cancel). Consider permanent closure. Contact support for links to gambling help resources. We support responsible gaming.
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