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Help CenterGetting StartedVerifying Your AccountWhat If My Address Doesn't Match My ID?

What If My Address Doesn't Match My ID?

Solutions for address mismatches during verification

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Last updated October 1, 2026
Quick Answer

Address mismatches are common and easily resolved:

  • •Submit proof of address for your current location
  • •Your ID can show a different address - that's okay
  • •Provide brief explanation if you recently moved

Both documents must show your real name (exact match).

No delays - processed within 24-48 hours

Many users have different addresses on their ID and current residence. This is normal and won't prevent verification.

Common Mismatch Scenarios

1

Recently Moved

ID shows old address, you live somewhere new

2

Student Living Away

ID shows parents' address, living in dorm/apartment

3

Temporary Stay

Temporarily living different from ID address

4

ID Never Updated

Moved years ago, never updated driver's license

Documents to Submit

1

Valid ID

Any government-issued photo ID (old address is okay)

2

Current Address Proof

Dated within 3 months, shows your current address

3

Optional: Explanation

Brief note if you moved recently (helps speed review)

Ready to Submit?

Upload your ID and current address proof in Account Settings.

Go to Account Settings

Frequently Asked Questions

Will the address mismatch delay my verification?

No. This is very common. As long as you provide valid proof of your current address, verification proceeds normally (24-48 hours).

Do I need to update my driver's license first?

No. You don't need to update your government ID. We verify your CURRENT address separately with proof of address documents.

What counts as proof of current address?

Utility bill, bank statement, government letter, insurance statement, or lease agreement. Must be dated within 3 months and show your full name.

My account address is also different. Is that a problem?

Just update your account address in settings to match your current proof of address document. Then submit for verification.

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