Taking a Selfie with Your ID
Step-by-step photo guide for quick verification
Step-by-step photo guide for quick verification
Take a photo showing both your face and ID document:
Original photo only - no filters or edits.
Processing time: 12-24 hours
This final verification step confirms you physically possess your ID and prevents fraud.
✓ GOOD
ID held at chest level, next to face
✗ BAD
ID covering mouth or nose
Why: We need to see your full face for identity matching
✓ GOOD
Sharp focus on both face and ID text
✗ BAD
Blurry image, text unreadable
Why: Automated systems read ID text for verification
✓ GOOD
Neutral expression, looking at camera
✗ BAD
Smiling, looking away, or eyes closed
Why: Passport-style photo matches ID better
✓ GOOD
Plain background, good lighting
✗ BAD
Busy background, shadows on face
Why: Clean background helps automated face detection
Verify these 4 points before submitting
Full face visible, no obstructions
Eyes, nose, mouth all clearly visible
All text on ID is sharp and legible
Name, photo, and ID number are clear
Even lighting, no harsh shadows
Face is well-lit, no dark areas
Head, shoulders, and entire ID in frame
Nothing is cut off at edges
Find good lighting and position yourself correctly
Hold document at chest level, next to your face
Position camera to capture both face and ID clearly
Capture a clear, focused image
Check quality before uploading
Take your selfie and upload in Account Settings.
Go to Account SettingsFront camera is easier, but back camera works if someone helps you. Both face and ID must be clearly visible.
Adjust the angle of your ID or move away from direct light sources. Avoid using flash on plastic cards.
Yes, prescription glasses are fine. Remove sunglasses and ensure your eyes are clearly visible.
**12-24 hours** for most submissions. This is usually faster than ID-only verification.
You'll get email feedback on what to fix. Common issues: face not visible, ID unreadable, poor lighting. Just retake and resubmit.
We're sorry this wasn't helpful. Our support team can assist you further.
Contact Support