Complete KYC Verification Guide
Master guide to account verification from start to finish
Complete KYC verification in 4 simple steps:
- •Upload government-issued photo ID (passport recommended)
- •Submit proof of address (utility bill or bank statement)
- •Take selfie holding your ID
- •Wait 24-48 hours for approval
All documents must be valid and show your full legal name.
Total time: 24-48 hours for standard accounts
This comprehensive guide walks you through the entire KYC process. Follow these steps for fast, hassle-free verification.
Complete Verification Process
Complete Level 1 Identity
Fill out your identity information
- Go to Settings → Verification.
- Enter your full legal name, date of birth, address, and phone number.
- This information is user-editable and can be updated anytime.
- Required before purchasing merchandise or making withdrawals.
Upload Level 2 Government ID
Submit your government-issued photo ID
- Upload passport, driver's license, or national ID.
- For driver's licenses, upload both front and back.
- Ensure all text is readable with no glare.
- Photo must be clear and in focus.
Submit Level 3 Liveness Selfie
Take a selfie holding your ID
- Hold your ID at chest level next to your face.
- Ensure both your face and the ID are clearly visible.
- Use good lighting and avoid sunglasses or hats.
- Submit original photo without filters.
Upload Level 4 Proof of Address
Verify your residential address
- Upload utility bill, bank statement, or government letter.
- Document must be dated within 3 months.
- Full name and complete address must be visible.
- You can redact sensitive financial details if needed.
Submit Level 5 Source of Funds (if required)
Provide documentation for the origin of your funds
- This level is typically required for larger withdrawals.
- Upload bank statements, pay stubs, or other financial documentation.
- Admin may request this level based on your account activity.
- Contact support if you need guidance on what documents to provide.
Wait for Review
Our team verifies your documents
- Standard processing: 24-48 hours.
- You'll receive email notifications when each level is reviewed.
- If rejected, you'll receive feedback and can resubmit.
- Check your verification status in Settings → Verification.
KYC Verification Levels
Gamwiz uses a 6-level KYC system. Each level builds on the previous one.
L1 Identity
User-editable identity information
Requirements:
Name, date of birth, address, phone number
Purpose:
Required for merchandise purchases and account setup
L2 Government ID
Government-issued photo identification
Requirements:
Passport, driver's license, or national ID (front and back for licenses)
Purpose:
Verify your identity with official documents
L3 Liveness
Selfie verification to confirm you possess the ID
Requirements:
Selfie photo holding your ID next to your face
Purpose:
Confirm you are the person in the ID documents
L4 Proof of Address
Document verifying your residential address
Requirements:
Utility bill, bank statement, or government letter dated within 3 months
Purpose:
Verify your residential address matches your account information
L5 Source of Funds
Documentation explaining the origin of your funds
Requirements:
Bank statements, pay stubs, or other financial documentation
Purpose:
Compliance requirement for larger withdrawals
L6 Brand Ambassador Contract
Optional contract for brand ambassadors and partners
Requirements:
Signed contract document (admin-initiated only)
Purpose:
For streamers, affiliates, and brand partners
Avoid These Mistakes
Common reasons documents are rejected and how to prevent them
Expired Documents
Check expiration dates before submitting. All documents must be valid and current.
Blurry Photos
Ensure photos are clear and in focus. Use good lighting and hold your device steady.
Missing Back Side
For driver's licenses and national IDs, upload both front and back sides of the document.
Name Mismatch
Ensure all documents show your exact legal name as it appears on your ID. Use your full name consistently.
Documents Too Old
Proof of address documents must be dated within 3 months of submission. Use recent utility bills or bank statements.
Using Screenshots
Upload original photos of your documents, not screenshots or scans of screens. Take photos directly with your device.
Incomplete Information
Ensure all required information is visible and not cut off. Check that addresses, names, and dates are fully readable.
Wrong Document Type
Use official government-issued documents. Self-printed documents or receipts are not accepted.
Verification Tips
Best practices to ensure smooth verification
Prepare Documents in Advance
Gather all required documents before starting the verification process to avoid delays.
Use Good Lighting
Take photos in well-lit areas to ensure all text and details are clearly visible.
Check Document Expiration
Verify that all documents are current and not expired before uploading.
Match Information Exactly
Ensure your name, address, and other information match exactly across all documents.
Contact Support if Needed
If you have questions or need help, contact our support team via live chat for assistance.
Ready to Get Verified?
Complete your verification now and unlock full account access.
Start Verification NowFrequently Asked Questions
How much does KYC verification cost?
KYC verification is completely free. We never charge for account verification.
Can I start playing before verification completes?
Yes. You can deposit and play immediately. KYC is usually requested only once rolling deposits approach $10,000 USD equivalent, unless risk checks ask earlier.
What if I don't have a utility bill in my name?
Use bank statement, government letter, insurance document, or lease agreement instead. Multiple options available.
Do I need to verify again if I take a break?
No. Once verified, you're verified permanently (unless your documents expire).
Can someone help me with the verification process?
Yes. Contact our support team via live chat for step-by-step assistance. VIP members get dedicated verification support.
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